KLM offers World Business Class customers priority check-in and boarding, plus their own private space with a seat that transforms from an onboard office into a full-flat bed for stretching out and sleeping during their journey. Seat features included WiFi, a noise-canceling headset, desk charging, a large personal entertainment screen, and lots, lots more.
American Airlines has added new features to AA.com, and its mobile site is designed to keep customers informed in a timely manner, so they know what’s happening and what to do next. Key new features include tailored push notifications by email or text messages, ensuring communications are timely, relevant, and informative. Instead of searching across multiple channels, American Airlines customers can quickly understand their current situation and resolve it in the app, including rebooking a flight, tracking checked bags, accessing eligible vouchers for hotels, meals, or transportation, and viewing updated departure times for other flights.
United Airlines has announced a new pilot program in its award-winning mobile app that will soon include estimated Transportation Security Administration (TSA) wait times, using data the airline collects. The new features will allow United customers to view estimated security wait times at U.S. hub airports in Chicago, Denver, Houston, Los Angeles, New York/Newark, San Francisco, and Washington, D.C., in the app’s travel section as part of the pilot program. The United mobile app now includes:
